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SHIPPING & RETURNS

Shipping costs:

Free shipping is offerred on all retail orders over $70

STATE Cost up to 475gms Each additional 1000gms
NSW/ACT $9.75 + $3.00
QLD/VIC $9.75 + $4.50
SA/TAS $9.75 + $5.50
NT/WA $9.75 + $6.00
Got a question about your order:
You can call us: 02 42855880 (business hours M-F 9am to 4.30pm EST) or
You can email us: [email protected]
We will try to help anyway we can.
Do we ship outside Australia?
No, with the duties and custom restrictions of various countries it makes it difficult to ship outside Australia.
Can you pick up your order?
Although we are an online business if you are located in the Illawarra you are more than welcome to pick up your order. Don’t order via the website but contact us via email [email protected] or call 02 4285 5880 to arrange your order.
Dispatch of Orders:
We endeavour to dispatch your order within 1 business day, most of our orders go out the day we receive them.
Our orders are usually dispatched via Fastway Couriers. We prefer not to have orders addressed to PO Boxes.
  • Have a delivery instruction or a gift message….please add it to the comments box at check out.
Refunds & Returns
At iTea we try to provide exceptional customer service and a wonderful shopping experience with each and every order you place with us. If you are not completely satisfied with your order, you may return or exchange items in a new and unused condition with the original packaging within 14 days of purchase for either a refund or exchange.We hope that every customer who orders with us is happy with their purchases. If you wish to return an item and need to discuss it our phone number is 02 42855880 or you can email us at [email protected] Our customers are very important to us.